Thank you for choosing Jennikeyn. Your satisfaction is our priority, and we strive to provide a seamless shopping experience. If you need to make changes to your order, initiate a return, or arrange an exchange, please review our policy below.
Order Changes and Cancellations
24-Hour Change Window
Orders can be canceled within 24 hours of placement for a full refund. After this period, orders enter processing, and modifications or cancellations are no longer possible.
Before Dispatch
If your order has not been shipped or begun production, you may cancel for a full refund. For assistance, please reach out to us at support@jennikeyn.com.
Product Returns
Return Conditions
- Items are eligible for return within 30 days of delivery, provided they are unused, in their original packaging, and have all tags or labels attached.
How to Return
To initiate a return, please follow these steps:
- Contact us at support@jennikeyn.com with the subject “Return/Refund Request.”. Our customer support team will respond within 2–3 business days. Include your order number and any photos or videos that demonstrate the issue.
- We will review your request and send you a return shipping label via email.
- You just need to print your return label and pack the item(s) securely in the original packaging.
- Ship the item back to us at the address provided in the return label.
If you do not have our email confirming the eligibility of your return request, no refunds will be issued.
Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
Return Shipping Fees
Our store provides free prepaid return labels for all eligible returns. Customers will not be responsible for any return shipping costs, regardless of the reason for the return.
Item Exchanges
Exchange Criteria
You must return unwanted products with their original condition within 30 days from the date the items were received for exchange. Every item must be exchanged for a maximum number of one time.
Exchange Instructions
To arrange an exchange, please contact us at support@jennikeyn.com. Our team will assist you through the process.
Refunds Process
Timeframe
Once your returned item is received and inspected, we will send an email notification regarding your refund approval status within 2 business days. Approved refunds will be processed to your original payment method within 5 business days.
Delayed Refunds
If your refund hasn’t been received within the expected timeframe, please:
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- Check with your bank or card issuer.
- Contact your credit card company, as processing times can vary.
- If the refund still doesn’t appear, contact us at support@jennikeyn.com for further assistance.
Issues with Damaged or Incorrect Items
Please inspect your items upon delivery. If you receive a damaged, defective, or incorrect item, contact us at support@jennikeyn.com for a free replacement or refund.
Warranty Information
If your product has a manufacturing defect within the warranty period, please send us a photo and a description of the issue. We will guide you through the next steps, including possible replacements. Note: normal wear and tear is not covered under warranty.
Need Help?
If you have any questions or need assistance with your return, refund, or exchange, please don’t hesitate to contact us:
Address: 2724 E Colonial Dr, Orlando, FL 32803, United States
Email: Support@jennikeyn.com
Phone: +1 949-288-3523
Support time: Mon – Fri (9:00 AM – 5:00 PM)
Thank you for shopping with Jennikeyn. We’re committed to ensuring you have a positive and hassle-free experience!
