Last updated: November 2, 2026
Jennikeyn.com is operated by Ecomcht LLC, 4405 Jager Dr NE, Ste C4-4096, Rio Rancho, NM 87144, United States. We sell sports fan apparel and accessories such as T-shirts, hoodies, sweatshirts, jackets, tracksuits, pajama sets and shoes.
This policy applies to orders shipped to addresses in the United States. It matches the return settings we submit to Google Merchant Center. If anything on this page differs from what you see at checkout, please contact us before sending an item back.
Email: [email protected]
Phone: +1 (817) 756-6788
Summary
| Topic | Our policy |
|---|---|
| Countries | United States |
| Returns accepted | Yes — defective and non-defective items |
| Exchanges | Not offered (return the item and place a new order) |
| Condition we accept back | New only — unworn, unwashed, unaltered and complete |
| Return window | 30 days from the delivery date |
| Return method | By mail |
| Return shipping label | Free — we email you a prepaid label to print |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund processing time | Within 10 days after we receive and inspect the return |
Return window
You have 30 calendar days from the date the carrier marks your package as delivered to start a return. To start a return, email [email protected] within that window and include:
- Your order number
- The item(s) and size(s) you want to return
- The reason for the return (for example: wrong size, changed my mind, damaged, defective, wrong item, or not as described)
- Photos of the item and the label/print if it arrived damaged, defective or incorrect
Return requests sent after day 30 may be declined.
What you can return
- Non-defective items — for example, the size does not fit, you ordered the wrong team, color or style, or you simply changed your mind.
- Defective or incorrect items — for example, the item was damaged in transit, has a print or sewing defect, is the wrong size or design compared with your order, or does not match the product page.
Items with personalization (such as a name or number you entered) are covered by this policy in the same way as other items.
Condition required for non-defective returns (“new only”)
To be eligible for a refund, a non-defective item must be returned in new condition:
- Clothing: unworn (trying it on indoors is fine), unwashed and unaltered; no stains, odors, pet hair, makeup, deodorant marks or damage.
- Shoes: tried on indoors only, with clean, unmarked soles, and returned in the original shoebox if one was included.
- Sets: return all pieces of a set (for example, hoodie and pants, or top and shorts) unless you bought the pieces separately.
- Include any original packaging, tags or accessories that came with the item, if available.
If a non-defective return arrives worn, washed, altered or damaged by the customer, we may decline the refund. In that case we can ship the item back to you at your cost if you ask us to.
Defective, damaged or incorrect items do not need to be in new condition. Please take photos of the package and the item before you send it back.
Sizing help
Please check the size guide on each product page before ordering. If you are between sizes, email us your usual size and the product link and we will gladly help. If an item does not fit, you can return it under this policy and order the correct size.
How to return an item (by mail)
- Email [email protected] within 30 days of delivery with the details listed above.
- We confirm your return and email you a free prepaid return label. You do not pay return postage when you use our label.
- Fold the item(s) neatly and pack them in a sealed bag or box. Put a note with your order number inside the package.
- Attach the printed label and drop off the package at the carrier location shown on the label.
- Keep your drop-off receipt and the return tracking number until your refund is complete.
We accept returns by mail only, using the label we provide. We cannot accept in-person returns or packages sent without a return label from us.
Refunds
- Method: refund to your original payment method.
- Restocking fee: $0.
- Processing time: we issue the refund within 10 days after the returned package is delivered to us and inspected. We email you when the refund is issued.
- Your bank or card issuer may take a few extra business days to show the credit.
Non-defective returns (wrong size, changed mind, or wrong option chosen): we refund the price of the returned item(s). The original shipping charge is not refunded unless required by law.
Defective, damaged, incorrect or not-as-described items: we refund the price of the item(s) and the original shipping you paid. If you prefer, we can send a replacement instead, at no cost to you.
Because the return label we provide is free, there is no return postage to refund. If only part of an order is returned, we refund only the returned item(s).
Exchanges
We do not offer direct exchanges. If you need a different size, color or style, please return the original item under this policy and place a new order for the item you want.
Order cancellations
Our items are made to order. If you need to cancel or change an order, email us as soon as possible. If your order has not yet entered production, we will cancel it and issue a full refund. If it has already been produced or shipped, you can return it under this policy after it is delivered.
Lost or missing packages
If tracking shows your package as delivered but you did not receive it, please email us within 7 days of the delivery scan. We will open an inquiry with the carrier, and after that review we will refund or reship your order.
Returns that are not covered
- Returns started after the 30-day window, except where the law requires us to accept them.
- Items that were not purchased from Jennikeyn.com.
- Orders shipped outside the United States are not covered by the settings on this page. If you ordered from another country, please email us and we will help you.
See also our Shipping Policy, Terms of Service and FAQs.
Contact us
Ecomcht LLC
Jennikeyn.com
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
Email: [email protected]
Phone: +1 (817) 756-6788