Jennikeyn.com is operated by Ecomcht LLC, 4405 Jager Dr NE, Ste C4-4096, Rio Rancho, NM 87144, United States.
This policy applies to orders shipped to the United States. It matches the return settings we submit to Google Merchant Center. If this page and checkout ever differ, contact us before you return an item.
Email: [email protected]
Phone: +1 (817) 756-6788
Summary
| Topic | Our policy |
|---|---|
| Countries | United States |
| Returns accepted | Yes — defective and non-defective products |
| Exchanges | Not accepted |
| Product condition we accept back | New only (unused, undamaged, complete) |
| Return window | 30 days from the delivery date |
| Return method | By mail |
| Return label | Free — we send a label for you to download and print |
| Restocking fee | None |
| Refund processing time | 10 days after we receive and inspect the return |
We do not offer exchanges. If you need a different size, design, or personalization, return the original item under this policy and place a new order.
Return window
You have 30 calendar days from the date the carrier marks the package delivered to start a return.
To start a return, email [email protected] within that window with:
- Order number
- Reason for return (changed mind, damaged, defective, wrong item, or not as described)
- Photos if the item is damaged, defective, or incorrect
Requests sent after day 30 may be declined.
What you may return
We accept returns of:
- Non-defective items — you no longer want the sign (change of mind, ordered the wrong size or design, personalization is correct but you prefer a different text).
- Defective or incorrect items — damaged in transit, manufacturing defect, missing parts, or a sign that does not match the listing or the personalization you entered.
Condition required (“new only”)
For a non-defective return, the sign must be in new condition:
- Unused
- Not installed, hung, drilled, bent, scratched, or weathered
- Free of odors, stickers, or extra holes
- Packed so it will not bend in transit
If a non-defective return arrives used, installed, or damaged by the customer, we may refuse the refund and, if you want the item back, ship it to you at your expense.
Defective or carrier-damaged items do not need to be in “new” condition. Photograph the box and the product before you pack the return.
How to return an item (mail)
- Email [email protected] within 30 days of delivery.
- We confirm the return and email a prepaid return label for you to download and print. The return label is free. You do not pay postage when you use our label.
- Pack the sign in sturdy cardboard with padding so edges do not bend. Include the order number on a paper inside the box.
- Attach the printed label and drop the package at the carrier location shown on the label.
- Keep the drop-off receipt and the return tracking number.
We only accept returns by mail using the label we issue. We do not accept in-store, locker, or unannounced returns without a label.
Refunds
- Method: Refund to the original payment method.
- Restocking fee: $0.
- Processing time: We issue the refund within 10 days after the returned package is delivered to us and we inspect it.
- Banks and card networks may take additional days to show the credit.
Non-defective return (change of mind or wrong option chosen): we refund the product price. The original outbound shipping charge is not refunded, unless required by law.
Defective, damaged, missing, or not as described: we refund the product price and the original outbound shipping you paid.
We do not refund return postage because the return label we provide is free.
If only part of an order is returned, we refund that part only.
What we do not do
- No exchanges. Return and repurchase if you need a different item.
- We do not accept returns started after the 30-day window, except where the product is legally required to be accepted.
- We do not accept returns of items that are not from Jennikeyn.com.
- International returns are not covered by the Google Merchant Center settings on this page. Email us if you ordered from outside the United States.
Lost or never-delivered packages
If tracking shows delivered and you did not receive the box, email us within 7 days of the delivery scan. We will file a carrier inquiry. After that review we may refund or reship.
Contact
Ecomcht LLC
Jennikeyn.com
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
[email protected]
+1 (817) 756-6788