Frequently Asked Questions

Ordering

1. How do I place an order? Simply browse our collection of custom business signs, select your preferred design, and add it to your cart. Follow the prompts at checkout to provide your shipping/billing details and complete your payment securely.

2. Can I make changes or cancel my order? You can request changes or cancellations within 24 hours of placing your order. After this window, our production team begins crafting your custom sign, and modifications may no longer be possible. Please contact us immediately at support@jennikeyn.com for assistance.

3. How can I track my order? Once your order is dispatched (usually within 1–3 business days), you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website.

Shipping

1. Where do you ship to? Currently, we ship exclusively to addresses within the United States.

2. How much does shipping cost? We offer a flat-rate shipping fee of $4.95 for all orders delivered within the United States.

3. How long will it take to receive my order?

  • Processing Time: 1 – 3 business days.

  • Transit Time: 7 – 12 business days.

  • Total Estimated Delivery: 8 – 15 business days.

Return & Refund

1. What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange, provided the item is in its original, unused condition.

2. Who covers the return shipping costs? At Jennikeyn, we provide Free prepaid return labels for all eligible returns. You will not be responsible for return shipping costs or any restocking fees.

3. How long does it take to get my refund? Once we receive and inspect your returned item, we will process your refund to your original payment method within 7 business days.

Payment

1. What forms of payment do you accept? We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover, JCB) and PayPal.

2. Is my payment information secure? Yes. We use industry-standard SSL encryption to protect your data. All payments are processed through PCI-compliant gateways (Stripe and PayPal), and we never store your card details on our servers.

3. When will I be charged? Your payment method will be charged at the time of purchase to initiate the production of your custom sign.

Products

1. Are the signs suitable for outdoor use? Yes, our metal signs are crafted for durability. However, like all materials, long-term exposure to extreme weather may affect the finish over several years.

2. Can I request a custom logo for my sign? Absolutely! We specialize in business logo signs. Please reach out to our support team with your artwork for more information.

Need More Help?

If your question isn’t answered here, please contact us:

  • Email: support@jennikeyn.com

  • Phone: +1 949-288-3523

  • Address: 2724 E Colonial Dr, Orlando, FL 32803, United States

  • Support Hours: Mon – Fri, 9:00 AM – 5:00 PM (Eastern Time)