Jennikeyn.com is operated by Ecomcht LLC, 4405 Jager Dr NE, Ste C4-4096, Rio Rancho, NM 87144, United States.
This policy explains shipping rates, processing time, and delivery estimates for orders placed on Jennikeyn.com. The shipping cost shown at checkout is the amount you pay. If a product page, cart, and checkout disagree, the checkout total applies.
Returns, refunds, prepaid return labels, and the 30-day return window are described in our Returns & Refunds Policy. That page is the policy URL submitted to Google Merchant Center for the United States.
Where We Ship
We ship to addresses in the United States (all 50 states and the District of Columbia) and to international destinations our carriers can reach. We do not ship to a P.O. box if the carrier for that order cannot deliver to a P.O. box. If we cannot ship to your location, checkout will not complete or we will email the address on the order.
Shipping Rates
Rates are charged per order, unless checkout shows a different amount.
| Destination | Shipping charge |
|---|---|
| United States | $6.99 |
| All other countries and territories | $12.99 |
Duties, VAT, and import taxes on international orders are the customer’s responsibility unless checkout states they are included. The carrier or customs office may collect those fees before delivery.
Processing Time (Handling Time)
Most items are made to order. After payment is confirmed, we review personalization and send the item to production.
Processing time: 3–7 business days
(Monday–Friday, excluding U.S. federal holidays)
Processing starts when payment is confirmed and the personalization on the order is complete and readable. If the text is unclear, we may email you; processing pauses until we receive a reply.
Processing time is not included in the carrier transit times below.
Delivery Time After Shipment
After the item is produced and accepted by the carrier:
| Destination | Estimated transit time |
|---|---|
| United States | 7–10 business days |
| All other countries | 10–14 business days |
Typical total time from order to delivery
- United States: about 10–17 business days (3–7 processing + 7–10 transit)
- International: about 13–21 business days (3–7 processing + 10–14 transit)
These are estimates, not guarantees. Weather, customs, peak seasons, and address errors can add time.
Carriers and Tracking
We ship with standard tracked services used by our fulfillment partners (for example USPS, UPS, FedEx, or an equivalent carrier). When a tracking number is available, we email it to the address on the order. If you do not have tracking after the processing window, email us with your order number.
Title and risk of loss pass to you when the carrier scans the package as accepted, except where applicable law says otherwise.
Order Changes and Address Errors
Because signs are personalized and cut after you order:
- We can change the shipping address only if production has not started. Email [email protected] as soon as possible.
- We are not responsible for delivery to an incomplete or incorrect address you entered at checkout.
- If a package is returned to us because of an address problem, we may charge a new shipping fee to reship it, or refund the product price minus outbound shipping, at our discretion.
We do not offer exchanges. If you need a different size, design, or personalization after the item is made, use the Returns & Refunds Policy and place a new order.
Returns After Delivery (United States)
For orders delivered in the United States we accept returns of both defective and non-defective items, in new condition where the item is not defective, within 30 days of delivery. Returns are by mail only. We email a free prepaid label for you to download and print. There is no restocking fee. We do not accept exchanges. Refunds are issued within 10 days after we receive and inspect the return.
Full rules: Returns & Refunds Policy.
Damaged, Defective, or Incorrect Items
If the box arrives damaged or the sign is bent, cracked, incomplete, or not as described:
- Start a return within 30 days of the delivery date (same window as our U.S. return policy).
- Photograph the packaging and the product before you reuse the box.
- Email [email protected] with your order number and photos so we can issue the free return label.
Photos sent sooner help us process the claim faster. They are not a shorter deadline than 30 days.
Missing Packages
If tracking shows delivered but you did not receive the package, email us within 7 days of the delivery scan. We will open a carrier inquiry. After that review we may refund or reship according to the Returns policy.
This 7-day notice is only for “delivered but not received” carrier claims. It does not shorten the 30-day return window for items you have in hand.
International Orders
Shipping rates and transit times above apply to international checkout.
The Google Merchant Center return settings (30-day window, free printed return label, no restocking fee) apply to the United States only. If you received an order outside the United States and need a return, email [email protected]. International return postage, labels, and customs on the way back may differ. We will confirm the options before you ship anything back.
Contact
Ecomcht LLC
Jennikeyn.com
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
Email: [email protected]
Phone: +1 (817) 756-6788
Please include your order number.