Last updated: September 27, 2026
Jennikeyn.com is operated by Ecomcht LLC, 4405 Jager Dr NE, Ste C4-4096, Rio Rancho, NM 87144, United States.
Email: [email protected]
Phone: +1 (817) 756-6788
If an answer here differs from checkout or a product page, the checkout total and the product page apply. Return rules for the United States are published at https://jennikeyn.com/refund_returns/.
Orders and products
What do you sell?
Custom laser-cut metal signs and personalized metal wall décor. Most items are made after you order. Size, finish, and personalization fields are listed on each product page.
Are the signs official or licensed merchandise?
No, unless a listing clearly says it is sold under a written license. We sell Jennikeyn décor, not official auto, sports, studio, or U.S. military merchandise. See our Authenticity & Licensing Statement.
Can I add a name or date?
Yes, when the product page includes a personalization box. Type the text exactly as you want it cut. We produce what you enter. Check spelling before you pay.
Can I change the design after I order?
Only if production has not started. Email [email protected] immediately with your order number. After cutting starts, use the returns policy if you need a different design. We do not offer exchanges.
What sizes do you offer?
Sizes are listed on the product page (for example 8″, 10″, 12″, 14″, 18″, 24″, 30″, or 36″ on the longest side, when offered). Not every design is available in every size.
Do you add LED lights?
Only when the product page offers that option. Very small sizes may be sold without lights. The option and price at checkout are what you receive.
What are the signs made of?
Metal with a protective coating, as described on the listing. They are intended for indoor use and typical outdoor display. Outdoor life depends on weather and how the sign is installed. Listings do not promise a lifetime outdoor guarantee unless the page says so in plain language.
Is every item in stock?
No. Items are made to order. “In stock” on a listing means we can accept the order and produce it within the stated processing time, not that a finished sign is sitting on a shelf.
Shipping
Where do you ship?
The United States and international addresses our carriers can reach. Full rules: Shipping Policy.
How much is shipping?
- United States: $6.99 per order
- Other countries: $12.99 per order
Duties and import taxes on international orders are the customer’s responsibility unless checkout says they are included.
How long does an order take?
- Processing (making the sign): 3–7 business days after payment
- Transit after shipment — United States: 7–10 business days
- Transit after shipment — other countries: 10–14 business days
Typical total to a U.S. address: about 10–17 business days. These are estimates, not guarantees.
Will I get tracking?
Yes, when the carrier assigns a number. We email it to the address on the order.
Can I change my shipping address?
Only before production starts. Email us as soon as possible. We are not responsible for packages sent to an incorrect address you entered at checkout.
Returns and refunds (United States)
What is your return policy?
For deliveries in the United States we accept returns of defective and non-defective items within 30 days of delivery. Returns are by mail. We email a free label for you to download and print. There is no restocking fee. Exchanges are not accepted. Refunds are issued within 10 days after we receive and inspect the return.
Full policy: https://jennikeyn.com/refund_returns/.
Can I return a personalized sign if I change my mind?
Yes, for U.S. deliveries, if the sign is still new (unused, undamaged, not installed) and you start the return within 30 days. We refund the product price. Original outbound shipping is not refunded on change-of-mind returns unless the law requires it.
What if the sign arrives damaged or wrong?
Contact us within 30 days of delivery. Photograph the box and the product. We will send a free return label. For defective, damaged, missing, or not-as-described items we refund the product price and the original outbound shipping.
The tracking says delivered but I have no package.
Email us within 7 days of the delivery scan. We will file a carrier inquiry. This 7-day notice does not shorten the 30-day return window for items you actually received.
Do you exchange sizes?
No. Return the item under the returns policy and place a new order.
What about international returns?
Merchant Center return settings (30-day window and free printed label) apply to the United States. For other countries, email us before you ship anything back. Return postage and customs may differ.
Payment, account, and privacy
What payment methods do you accept?
The methods shown at checkout (for example major cards or PayPal, depending on what is enabled). We do not store full card numbers on our servers.
Do I need an account?
You may check out as a guest if the Site allows it. An account is optional.
How do you use my data?
See our Privacy Policy. We use your information to produce and ship the order, provide support, and-where enabled-measure ads including Google Shopping.
Intellectual property
Can I use a famous logo on my sign?
No. Do not submit copyrighted characters or brand logos you do not have the right to use. We may cancel those orders. See our Intellectual Property Notice and DMCA Policy.
How do rights holders report a listing?
Email [email protected] with subject DMCA Notice or IP Report. Instructions are on the DMCA Policy page.
Contact
Ecomcht LLC
Jennikeyn.com
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
[email protected]
+1 (817) 756-6788
Please include your order number.