Last updated: November 2, 2026
Jennikeyn.com is operated by Ecomcht LLC, 4405 Jager Dr NE, Ste C4-4096, Rio Rancho, NM 87144, United States.
Email: [email protected]
Phone: +1 (817) 756-6788
If an answer here differs from what you see at checkout or on a product page, the checkout information applies.
Orders and products
What do you sell?
Sports fan apparel and accessories, such as T-shirts, hoodies, sweatshirts, jackets, tracksuits, pajama sets and shoes, in a wide range of team colors and game-day styles. Most items are printed and made to order after you buy.
Is this official or licensed merchandise?
No. Jennikeyn is an independent store and is not affiliated with, endorsed by, sponsored by, or licensed by any professional league, college, team, or player unless a product page clearly states otherwise. We do not sell counterfeit goods. See our Authenticity & Licensing Statement.
How do I choose the right size?
Each product page has a size guide with measurements. Compare it with a similar item you already own that fits well. If you are between sizes, we usually suggest the larger size. Still unsure? Email us the product link and your usual size and we will help.
Why do bigger sizes cost more?
Larger sizes use more fabric and cost more to produce, so sizes L and above are priced a little higher. The exact price for each size is shown on the product page when you select it.
What materials are your products made of?
Materials vary by product and are listed on each product page (for example, cotton blend, polyester, or fleece). Please check the description of the item you are interested in.
How should I care for my item?
To keep prints looking their best, wash inside out in cold water on a gentle cycle, do not bleach, tumble dry low or hang dry, and do not iron directly on the print. Follow any care instructions on the product page or garment label.
Can I add a name or number?
Yes, when the product page shows personalization fields. Type the text exactly as you want it printed; we print what you enter. Please double-check spelling before you place your order.
Will the item look exactly like the photo?
Product photos are mockups that show the design and style. Actual colors may vary slightly depending on your screen and the fabric.
Can I change or cancel my order?
Only before production starts. Email [email protected] as soon as possible with your order number. If production has not started, we will update or cancel the order and refund you in full.
Shipping
Where do you ship?
We ship to the United States and to international addresses our carriers can reach.
How much is shipping?
United States: $6.99 per order. Other countries: $12.99 per order. The shipping cost is always shown at checkout before you pay. Duties and import taxes on international orders are paid by the customer unless checkout says otherwise.
How long will my order take?
- Processing (printing and preparing your order): 3–7 business days after payment
- Transit in the United States: 7–10 business days
- Transit to other countries: 10–14 business days
Typical total time to a U.S. address is about 10–17 business days. These are estimates, not guarantees. Full details are in our Shipping Policy.
Will I get tracking?
Yes. When the carrier assigns a tracking number, we email it to you. You can also check your order on our Track Your Order page.
Can I change my shipping address?
Only before production starts. Email us right away with your order number and the correct address.
Returns and refunds (United States)
What is your return policy?
For orders delivered in the United States, you can return defective and non-defective items within 30 days of delivery. Non-defective items must be new: unworn, unwashed and unaltered. Returns are by mail and we email you a free prepaid return label. There is no restocking fee, and refunds are issued to your original payment method within 10 days after we receive and inspect the return. Full details: Refund and Returns Policy.
What if my item does not fit?
You can return it within 30 days of delivery as long as it is unworn, unwashed and unaltered, then place a new order in the right size.
Do you offer exchanges?
We do not offer direct exchanges. Return the item under our returns policy and place a new order for the size, color or style you want.
What if my item arrives damaged, defective or wrong?
Email us within 30 days of delivery with your order number and photos of the item and package. We will send a free return label and refund the item and the original shipping, or send a replacement if you prefer.
Tracking says delivered, but I have no package.
Email us within 7 days of the delivery scan. We will open an inquiry with the carrier and then refund or reship your order.
What about international returns?
The return settings above apply to orders delivered in the United States. If you received an order outside the United States, email us and we will help.
Payment, account and privacy
What payment methods do you accept?
We accept major credit and debit cards (and wallets such as Apple Pay or Google Pay when shown at checkout), processed securely by Stripe, as well as PayPal. We do not store full card numbers on our servers. All prices are in U.S. dollars.
Do I need an account?
No. You can check out as a guest. An account is optional and lets you view your order history.
How do you use my data?
We use your information to process, produce and ship your order and to provide customer support. See our Privacy Policy for details.
Intellectual property
Can I ask you to print a team logo or someone else’s artwork?
No. Please do not submit trademarked logos, copyrighted artwork or other content you do not have the rights to use. We may decline or cancel personalization that we believe infringes someone else’s rights.
How do rights holders report a listing?
Email [email protected] with the subject “DMCA Notice” or “IP Report”. See our DMCA Policy and Intellectual Property Notice. We review every report promptly.
Contact
Ecomcht LLC
Jennikeyn.com
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
Email: [email protected]
Phone: +1 (817) 756-6788
We reply to emails within 1–2 business days.